Frequently Asked Questions - Everything You May Want to Know Before Getting in Touch

Whether you are a pharmaceutical company looking for a specific raw material, an international supplier interested in the Bangladesh market, or simply looking for information about our other business activities, you may have a few questions before contacting us.

Here are some of the questions we are most likely to receive.

About Ismail PharmaChem

01. What is Ismail PharmaChem?
Ismail PharmaChem is a Bangladesh-based business engaged in the sourcing, importing and local supply of pharmaceutical raw materials and chemicals.

02. When did Ismail PharmaChem start its business?
Ismail PharmaChem has been operating since 2009.

03. Where is Ismail PharmaChem based?
Our office is located at Room #707, Shanta Western Tower, 186-188/B, Bir Uttam Mir Shawkat Sarak (Gulshan–Tejgaon Link Road), Tejgaon Industrial Area, Dhaka - 1208, Bangladesh.

04. What type of customers do you work with?
Our main customers are pharmaceutical companies and business customers in Bangladesh who require pharmaceutical raw materials and chemicals.

Products & Sourcing

05. What types of products do you source?
Our product areas include Active Pharmaceutical Ingredients (APIs), pharmaceutical excipients, vitamins, pharmaceutical chemicals, solvents, specialty chemicals and other pharmaceutical raw materials.

06. Can you source a product that is not shown on your website?
Yes. You can send us the details of a specific product even if it is not listed on our website. We can review the requirement and explore the available sourcing possibilities.

07. Which countries do you source from?
Our source markets include China, India, South Korea, Singapore, the USA and other international markets, depending on the product and specific sourcing requirement.

08. Can I request a particular country of origin?
Yes. If you have a preferred country of origin, you can mention it in your enquiry. We will review the requirement accordingly.

09. Can I request a particular manufacturer or supplier?
If you have a preferred manufacturer or supplier, please include the information with your enquiry so that we can review it as part of the sourcing requirement.

10. What information should I provide when requesting a product?
Ideally, provide the product name, specification, required quantity, preferred country of origin, manufacturer preference and any available supporting documents.

How We Work

11. How does your sourcing process work?
Our general process is: Requirement → Sourcing → Supplier Communication → Import Coordination → Local Supply

The exact process can vary depending on the product and individual requirement.

12. Do you supply products locally in Bangladesh?
Yes. Our focus is on the local supply of sourced pharmaceutical raw materials and chemicals within Bangladesh.

13. Do you manufacture medicines?
No. Ismail PharmaChem does not manufacture medicines. Our business focuses on sourcing, importing and local supply of pharmaceutical raw materials and chemicals.

14. Do you export pharmaceutical products?
No. Our business focus is on importing and supplying materials within the Bangladesh market, rather than exporting abroad.

For International Suppliers

15. Can international manufacturers contact Ismail PharmaChem?
Yes. International manufacturers, suppliers and trading companies are welcome to introduce their products and discuss possible business opportunities for the Bangladesh market.

16. What can international suppliers send us?
Suppliers can share their company profile, product range, product specifications, country of origin and business proposal.

17. How can an international supplier start a discussion with you?
A supplier can contact us through our Business With Us or Quick Inquiry section, or send the relevant information to info@ismail-hossain.net

Our Other Businesses

18. Is Ismail PharmaChem connected with other businesses?
Yes. Alongside Ismail PharmaChem, our broader business activities also include Basantapur ShrimpFisharies and Hossain Agro & Dairy Farm.

19. What is Basantapur ShrimpFisharies?
Basantapur ShrimpFisharies is our fish, shrimp and gher farming business, operating since 2009.

20. Where is Basantapur ShrimpFisharies located?
It is located at: Village: Basantapur, Thana: Kaliganj, District: Satkhira - 9440

21. What is Hossain Agro & Dairy Farm?
Hossain Agro & Dairy Farm is our livestock and dairy farming business, operating since 2012.

22. Where is Hossain Agro & Dairy Farm located?
The farm is located at: Village: Fuljor, Thana: Sherpur, District: Bogura – 5840

23. Are the three businesses operated as the same business?
No. Ismail PharmaChem, Basantapur ShrimpFisharies and Hossain Agro & Dairy Farm are separate business activities, each operating in its own sector.

Enquiries & Communication

24. How can I send a product enquiry?
You can use our Quick Inquiry page or send your requirement directly by email. Please include as much relevant information as possible.

25. Can I attach product documents with my enquiry?
Yes. You may provide available specifications, product documents or other relevant information to help us understand your requirement.

26. How can I make a general business enquiry?
Simply send us your name, company information, email address and a brief description of your enquiry. We will review your message according to its nature.

27. What if I cannot find the answer to my question here?
No problem. You are welcome to contact us directly. Tell us what you would like to know, and we will review your enquiry.

Still Have a Question?

Your question may be specific to your product, sourcing requirement or business need. If you cannot find the information you are looking for here, simply get in touch with us.

Ask Your Question. Start the Conversation.